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Archive for September 28th, 2014

There and Back Again

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I can feel it within reach, always.

I know how to stand at a distance.

I will be ready when it is time to go.

I have things to do until then.

bumper sticker [] - psychopomp

Written by macheide

28 September 2014 at 10:56 pm

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Distended Warranty

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Suzi’s Sophie had to return to the shop today. That’s twice in less than five months since purchase new. Even the sales manager doesn’t need to be all that astute to verbalize how equipment as expensive as Sophie ought not need to go into the shop twice so soon after sale. I’ll add that one would think that Sophie’s company would realize that fact well enough to make getting it right a rather high, immediate priority, so as to ensure the references they might expect of a happy customer as knowledgeable in this equipment as Suzi is. Which is not quite the impression given by the estimation that Sophie will be in the shop for 4 weeks, despite payment of an extra $50 for expedited service on the extended warranty already in place on the machine.

This is exactly the sort of “customer service” that turned me from an IBM evangelist into a power user who will never again touch an IBM machine and who has persuaded many users to follow him out the door. That I am unkind or that I wish anyone ill will, that is a lie. Just that, show me so very bluntly that you don’t want my business, and I’ll say fare thee well, as you wish, and don’t come back looking for me later on pretending like you never sent me away.

As for the warranty, in my opinion companies should extend any warranty by the period of time that an item is in the shop for repairs. In IBM’s case, that would have extended the 1-year warranty to more than 20 months solely on the basis of shop time during my machine’s first year; then given how defective the equipment was well known to be, eventually the warranty might not have accumulated 12 full months in my own possession until maybe 3 to 4 years after its sale. Yeah, I know, that’ll never happen. What companies ought understand, though, is that the alternative is that their best customers leave and never look back. Those companies should expect no better.

bumper sticker [] - capslock

Written by macheide

28 September 2014 at 10:44 pm

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Precious Waste

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“It is the time you have wasted for your rose that makes your rose so important.”
“It is the time I have wasted for my rose—” said the little prince, so that he would be sure to remember.

The Little Prince,
brought to my home library by a book angel

Waste. I’ve been called that. Not worth the time. Not good enough to keep. Not even worth the flush it takes to be rid of me. Eh, I’ve been lied about before, and that won’t ever cease. I for my part accept it all as precious. The only waste that becomes its lie is the one that quits its love. “It is the time I have wasted…” I remind myself, so I will be sure to remember.

Which brings me to today’s task in my project aimed at cleaning up the mold and rust and dust from aftermath: my waste bin. Represented by the bumper sticker placed on the fixed post that provides aftermath‘s header – “The time you enjoy wasting is not wasted time” – which is of course what makes it worth the wasting. In the former life of aftermath, I had that waste bin linking through to a OneNote notebook, Waste. Which, like so much else that has floated off into entropy the past few year, was barely the ghost of what had been intended, and even that creaking with age.

When I first encountered OneNote some seven years ago, I was very impressed, expecting it to eventually stand shoulder to shoulder with weblogs for delivery of content on the Internet and via apps. Alas, Microsoft has failed to take advantage of a huge vacuum that exists to this day, untouched by Google and Apple and every other cross-device content provider. So in the same spirit displayed in my notes about my Underground Systems, I could easily ditch OneNote in favor of taking aftermath‘s waste bin to an Excel-Word recycling center.

But, “it is the time I have wasted…” I repeat out loud, so I will be sure to remember. And what better way to waste time on wasting time than to persist in using OneNote. So rather than junk it as is done with the likes of waste such as I, we’ll give it a permanent lease and make it important for its waste.

In this instance, representing my personal vow that no moment of mine will ever be waste. Every single moment will reach out to touch someone in some way that recognizes and accepts them as important. Precious.

bumper sticker [] - aftermath

Written by macheide

28 September 2014 at 12:44 pm

Posted in aftermath

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