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Monarch Paper – Not from Covey!

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I’ve been procrastinating ordering 2008 paper for my Covey Monarch notebook for no other reason than that I hate forms so much, no matter how easy, no matter how much I might like what comes from completing the form.Update – And then wouldn’t you know it, Covey would be so prime an example of why I hate forms so much? You’d think that a company that is trying to make “forms for personal and business organization,” so to speak, would have the best in the business when it comes to forms on the internet for someone who’s been a customer for over a decade now. Nope. Aside from the fact that their website took me forever to locate something I might actually decide to purchase for my 2008 pen, their checkout process takes my credit card information, then without any explanation whatsoever merely returns to that same page. If I enter the same info again, have I made a duplicate order? If I leave it as it stands, with no confirmation of my order, have I just wasted my time and made no order at all?

And on top of it all, Covey has this defective shit up 24/7, but only supports their slop during certain hours of weekdays. If and when they manage to make any contact with me on my complaint e-mailed to them, my response will be to cancel any order they might have managed to record. And I will never use Covey products again.

Yep, even after a decade of being a loyal customer, and as much as I’ve loved Covey products in the past, that’s all it takes. If a company supposedly specializing in organization can’t keep better organization themselves, I have much more reliable options easily at hand.

And without having to fill out one of those idiot forms, too!

Further Update: “Thank&nbspYou!” LOL – That was what Covey’s website says when I unsubscribe my e-mail from their stuff.

They couldn’t have said it any better.

Good riddance. (Why’d it take me so long, really?)

Final Update: Upon receiving my complaint about their website taking my credit card information and then quite clearly fouling up the order while – as I very clearly stated in my complaint to them – giving me no indication of the problem, Covey’s idea of customer service is to ask me what error message the website gave me. Uh, which word of “no indication” did they fail to understand? Actually, that’s crediting them with too much intelligence, when the problem was that they never bothered to actually read my complaint before responding. Consistent, that is, with the rest of their service.

But that is the final update from me on this one. I solved the problem by picking up my paper from a competitor, since there are many from whom one need not put up with poor customer service in exchange for what I guess they apparently have the arrogance to think to be the privilege of having their precious paper beneath my pen. Bye, Covey. You just blew away a customer who had loyally splurged on many of your products for over a decade.

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Written by macheide

29 December 2007 at 9:01 pm

Posted in formaphobe, umop3pisdn

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